Understanding Cultural Differences in Communication and Conflict

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"Well, welcome to our session on cultural differences. We're continuing from the last session in which we looked at how people communicate in Western culture. It's a very direct verbal communication dependent upon words, either words spoken or words written. Whereas in the majority of the world, population-wise, the communication is usually less direct, more indirect. They use mediators, they use non-verbal communication, parables and stories, especially in stress situations, to communicate more directly. And then when they get in conflict, the communication still changes even more." [00:00:15]

"yeah it's very much that way in Africa one group of students was asked to give their definition of cheating and the African students stood up as was custom in the British colonial days and he says sir cheating is when one person withholds information another person has need of sir and he sat down so sharing was a greater value more important value and I think in many situations that is really a good value to have because in sharing maybe everybody can get better understanding however if in sharing answers with everybody you get a high mark in medical school but there the student really isn't very good but only gets high marks because of other help will that physician be able to do the job so I think in some situations it works but in other situations where technological skill and knowledge is very important and life and death is there same for an airplane pilot you don't want an airplane pilot who got through because Igor shared all the answers and now I look very good and I pass" [00:03:39]

"By the way, there's also what they call circular logic that goes like this, often found in Asia and so on. But some authors think that there's a Slavic logic that would be true of Russia, and your thinking goes like this, and then there seems to be a bit of a gap, and it goes like that, and like that, and like that, and like that. And from a Western perspective, there seems to be gaps. But the gaps are filled in because you know the context, you know the way the person thinks or the way the thinking will go. And so they call this a Slavic form of logic. Does that seem accurate or not? Somewhat, yeah?" [00:07:35]

"Now, what's interesting is in the book, in the Bible, you have this form of logic when Paul writes to the Romans. Where did the Romans get their logic? The Greeks. The Greeks, absolutely. This is classic Greek logic. If you read Pythagoras or any of the Greek scholars and their debates, this is very Jewish in its logic. So you read the book of Hebrews, who is Jesus Christ? He is greater than the angels. He is greater than Moses. His priesthood is superior to the priesthood of Aaron because his is after the eternal priesthood of... Melchizedek. He's greater than any of the prophets, et cetera." [00:08:31]

"The way in which conflict is managed in the Western world is confrontation. See, this is what works with direct language. So if I'm a direct person, and I have some kind of a problem with you, then I confront you with it. We even have a Bible verse in Matthew 18 that says, if a brother is taken in sin, go directly to him. Go directly to the person. So we think that's actually the best verse as far as a Westerner is concerned. And so confrontation." [00:12:24]

"But in the majority world culture, we manage conflict through indirect methods. The mediator is the most common. And we'll come back and talk considerably more about that. But somebody who stands between, somebody who is objective, somebody who is fair. And if you take your concordance and you look, at the word mediator in the Bible, you'll find it rather frequently in the Old Testament. Even today, people use mediators to arrange marriages, for example. We might call them something else, but they're mediating between the two parents for these children to be married." [00:14:15]

"Jesus often used stories in the New Testament, very Hebraic way of managing conflict. He used stories that were sometimes true, sometimes they were fictitious, but the story managed to, often to avoid the conflict. to avoid problems. Now what was interesting is a lot of times the scribes and the Pharisees didn't understand the stories. And that made them angry because they knew that Jesus was talking about them. They just didn't know what he was saying exactly." [00:16:14]

"One of the major differences from the majority world and the Western world is how we define reality. What is real? What is true? What is fact? What is accurate? And in the Western world, we emphasize the visible, the empirical, what we can see, what we can touch, what we can handle, what we can count. What you can measure, measure. In the majority world, the emphasis is more on the invisible, the spirit world, and on my experience that I'm having with the spirit world or with my relatives." [00:25:20]

"And so for the Western person, they live here, and they live for the future, for heaven. These are two realities. But outside the West, there's another reality that's actually more important than either of these two. And Paul Hebert, an anthropologist who is a friend of mine, a wonderful person, lived in India for many years with his wife. Paul Hebert lived here for many years with his wife, died about six, seven years ago, a tremendous loss to our seminary. He talks about the excluded middle, because nobody in the West talks about it. Nobody in the West writes about it. We don't even think about it very much, but this excluded middle." [00:26:49]

"And it's the world of good and evil. And we read about good, spirits, and from a Christian standpoint, we would say things like angels, Holy Spirit, but there's also evil spirits. and there's another category and I'm not sure how separate it is. It depends a little bit on the culture but also ancestral spirits. So this spirit world is very active as far as the majority world people are concerned. Let me give you a series of illustrations because I think that's the best way to describe it in some detail. For example, architecture is determined by this middle world, this excluded middle." [00:27:40]

"In closing then, in the Western world there tends to be the cultural value of openness, that is being open and free in conversations, and truth. Openness and truth are foundational values. So a lot of what we talked about can be understood in the sense that we're right out there and there's no doubt about it. There's a truthfulness that we want, but also a direct confrontational kind of approach, open, direct. In the majority world, the core value is to maintain relationships or relational harmony and group cohesion, group solidarity." [00:35:42]

"Of course, there are many more cultural values. These are just certain ones that I point out. I think essentially true of the West and the majority culture, but as you read, you'll find that there are many more cultural differences that exist. And as you get started and enter into another culture, you'll discover what they are. But maybe these will be helpful as a start. The point being is that they're cultural differences. They're not cultural rights and wrongs." [00:37:48]

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