Keys to Success in Cross-Cultural Engagement

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The next question that I'd like to discuss in this session is the question of what kinds of people do a good job or are effective in another culture? What kinds of characteristics, what kinds of qualities does a person need to have in order to be an effective cross-cultural worker in another culture? [00:00:15]

They did a huge study, it was very big, they took 250 technical assistants in six different countries and they looked at, take this, a hundred qualities. So we've had, what, five or six flexible, open-minded, inquisitive, we love people, culturally sensitive, ready to change. [00:04:30]

And the issue of effectiveness was two-fold. It was, do these people get along in the culture? And do they, are they comfortable in the culture? Are they satisfied in the culture? And then the second one was, do they get the job done? Do they, can they do what they need to do? [00:05:22]

And what was very interesting in this study was that interpersonal skills was the most important thing white far and away it was far more important than anything else that people had and and we'll go through those just now but there were three major things and then the second one was what they called a strong sense of self-identity. [00:06:19]

The first one is self-discipline is the first whole section is what we call interpersonal skills and the first one is flexibility there you have it flexibility this is the ability to respond to ideas and points of view and to be open to what people believe in what they think and to be able to enter in to that. [00:08:14]

The third one was listening you have to be a good listener one who accurately perceives what people are trying to say and their needs and their feelings to be able to read them and listen to them carefully and if you don't understand you have to check inquire and make sure that you do understand so that they feel like they're being heard. [00:09:27]

And in Africa, you know what they think of us when we lose our cool like that? They think that we're childish and immature. We can't even control their emotions and they're just quite stunned that these people would be so immature and yet we use it as a way to control a situation that we're not happy with, that we're frustrated with. [00:10:54]

And the importance of this is so that you, people don't, you don't hide. You know, people can read you. You're open. You're free with your ideas. It doesn't mean that you run all over people and you tell them what to do. It's the whole idea, well, in a gracious way, you respect them and you say, how about we do this? [00:12:29]

And then the last one is frankness. And this one is a for the researchers because they thought of those you know those people that come from overseas and they they're running at the the mouth and they're saying everything they think and they it's not that frankness here is to be frank and open and dealing with others being able to be authentic. [00:13:20]

And what you expect will often be like self-fulfilling prophecy when you get there. You will see what you're looking for. And if you're going rather positive, I don't talk about being naive. I'm talking about being just positive and realistic about what to expect. [00:15:13]

Then there were other translators that were just as technically competent, but they were very friendly. They smiled a lot, they knew everybody's children's names, they stayed and sat around the fire at night, and these sorts of things. These were the people who had the strong interpersonal skills. [00:17:53]

And it makes a difference of how effective we're all going to be. And we need to remember that when we move across cultures. [00:19:10]

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