Enhancing Communication: Understanding Assumptions and Cultural Influences

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Most of the time, our assumptions are not articulated, they're not spoken until they come out in a sentence somehow. So, the monkey, for example, in the monkey and the fish story, was assuming that the fish needed help. That was an assumption he was making from his frame of reference. Being a monkey, he liked dry land, he didn't like the water, so he was assuming that the fish was like himself. That was an assumption. [00:06:38]

So, this frame of reference shapes how the message is sent, but this frame of reference shapes how the hearing occurs. the message is heard. And unless both of them start here, there's a good chance there could be miscommunication, because this is their shared frame of reference. All right, we'll come back to that in a little bit. [00:07:35]

This influences how we shape the message, what we say, how we say it, when we say it. And it also shapes our expectations. Then we make the assumption that what we have here in our mind when we send the message is the same as what the hearer will have in mind. And they will do what we wish, but in fact, oftentimes it's not the case. [00:09:11]

Feedback is the source of change. If these two circles are the same, then everything went smoothly, everything went correctly, everything was nice, and all our expectations were fulfilled. Pleasant situation. But when the two are quite different, then we have frustration because what happened wasn't what we were expecting. [00:09:45]

Now, to make sure that we're kind of understanding this, I want you to use some different words. Well, let me tell you a story first. The story is a true story between my wife and myself. We were on our honeymoon. We had been married, and now we were settling in to a little cottage that someone had given us. [00:10:44]

So, so the Swiss then cook eggs differently. So my mother fried eggs. She always fried the eggs. Every once in a while, she would scramble the eggs a little bit, but we always knew that that was just to kind of stretch our horizons, you know, keep us flexible. But tomorrow morning, she'd fry eggs again, and she did, and it was good. It was fine. Mom was great. [00:18:17]

So here was the females. we are there's the reality of the situation now I want to go a little bit further and then we'll take a few minutes break of these the speaker the message to hear the frame of reference result in action desired action and feedback which is the most important would you say [00:19:33]

And they important in different points in the conversation. At different points in relation to the conversation and understanding. So the frame of reference is important in how we speak and how we interpret. And in what our expectations are. But it's also important in how we respond to the feedback. [00:21:27]

But they were assumptions that we didn't even know we were making. We just said it, she just heard it, and we just thought it would be okay because we didn't clarify our assumptions. So all of these actually are quite important to us. Yes. [00:23:14]

When we come back in a few minutes, we're going to investigate these a little bit more carefully, because we need to understand them. And if we understand this basic model of communication, even if we're talking with our spouse, or if we're talking with our children, or our parents or grandparents, or the colleagues in the office, or our friends, it doesn't matter. [00:23:51]

The more we understand the details of this, and the more we are able to make a decision, the more we will be able to understand it. And the it enters into our thinking as we're communicating together the better our communication will be it will be more accurate it'll be less conflict less misunderstanding less misinterpretation less frustration and everybody will end up being happier so we'll take a break now [00:24:30]

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