Empowering Leadership Through Effective Organizational Systems

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The right systems actually enhance. They don't impede creativity, and they definitely fuel innovation And then help sustain innovation. They help change, and then the right systems help sustain change because at the end of the day, we say all the time, organizations do what they're organized to do. [00:03:10]

Every organization is perfectly designed to get the results it's currently getting. So if you don't like the results, you have to address it, not just at the personality level. We'll talk about that in a minute because that's always the first thing. We need a new president, we need a new manager, we need a new team, we need new people. [00:04:40]

Three questions to keep it simple. What's working? What keeps breaking? What's in the way? What's working? What keeps breaking? Where am I like that again, that again, that again, didn't we already talk about that? We just spend three hours solving that problem. And then number three, what's in the way? [00:09:49]

What's working what in our organization or what department or division, what requires so little maintenance? We almost forget about it. It's just invisible, it's just happening. I'll give you an illustration here. We're an events organization. I mean, we're a network of churches, but end of the day, we're in events. [00:10:09]

Organizational systems and organizational culture are definitely joined at the hip. I don't think you can separate those, everybody, including me. We love to talk about organizational culture, but again, you can work to increase or improve organizational culture, but if you don't address the systems behind it oftentimes is' an exercise in futility. [00:14:48]

Systems actually determine our culture because our culture, organizational culture is how we behave. A culture is this is how we do it here. This is how we communicate here, this is how we meet here, this is how we begin meetings here. This is how often we meet here. I mean, all of that is culture. [00:15:13]

So in an organization that depends on or that thrives on, or its profitability, depends on innovation. We have to ask the question, what organizational behaviors facilitate the discovery of innovation and facilitate innovation? And then back up and say, what can we put in place in the organization that creates those behaviors? [00:16:44]

We shifted the conversation and we came up with six behaviors. So then we had to ask the question, if this is how we want people to behave at work, and when I say behave, I'm talking about both the practical work stuff and the personal stuff. Take it personally. Take it personally, make it better, make it better. [00:17:48]

We want there to be cross-pollinization of ideas and personalities. We want people to have a best friend at work. We want people to enjoy work. Okay, that's a value. Alright, then what are the behaviors that facilitate that? Well, there needs to be collaboration space. So what can we do systematically to create the potential for collaboration that results in the friendships and the on and on and on we go. [00:19:21]

We also want to know what people are feeling. Very few people are willing to walk into their boss's office and say, lemme tell you what I'm feeling. Because it's so tactile. Those one-on-ones are so practical at times. So again, if we want good relationships on staff, then we need to know what's going on other than just anecdotal evidence. [00:21:12]

Every organization has feedback loops. They're not always healthy, but they are there. And if you want a robust, helpful feedback loop, that is a system you create. And once people understand the system and begin to participate in the system, that's a behavior that then creates an output that facilitates progress. [00:21:42]

The systems that we create will either propel our organizations or they're going to hold us back. So now as we start, the year is a great time to evaluate our personal and organizational systems to make sure they're setting us up for success this year. [00:24:46]

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