Embracing Cultural Differences: A Journey of Understanding

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"I'm really delighted to be here with you today and to share this course with my husband. This is something that we have taught for many years and have always enjoyed doing this very, very much. So we'll start then with another diagram, but before I show you the diagram, I want to tell you a story. Several years ago when we were in Africa, my husband and I, we had our two boys and they were nine and ten years old, and we were visiting some missionary friends in Kenya. And these missionaries were working with the Maasai tribal group. This is a very distinguished, very colorful group of nomads that are very well studied by anthropologists. I'm sure several of you have heard about them or have read about them." [00:00:16]

"The Maasai life revolves around their cattle, their cows, and they live very close to their cows, and they live very close to their cows, and they also drink a lot of the cow's milk, and they also drink the cow's blood. And it's a very different sort of experience for us and our family, and we were very excited about going there to meet with these group of Maasai warriors, actually, is what they're called." [00:01:18]

"And so our friends arranged for us, our missionary friends arranged for us to go and have tea in a Maasai village. And so we got in the car with the children and we went out. And just before we got there, they said, okay, when you get out of the car, you as an adult, Duane and I, my husband and I, we must, you must, you must greet the people and there will be lots of children that will come and they'll gather around the car and they will present their heads to you. And they will all be bald. They will be shaved. And what you do is you put your hand on their head and then you say a greeting." [00:01:48]

"All of a sudden, the car was surrounded by children, and we got out of the car, and my husband and I are putting our hands on their heads and saying, God bless you, hello, nice to see you. We were touching the children's heads. Meanwhile, our son Mark, our nine -year -old, he encountered a Maasai warrior. The Maasai warrior was standing there with a big stick, and he had two red sheets that were knotted on his shoulder. He looked at my son, and Mark was very dutiful. He presented his head, and the Maasai warrior spit on him three times, and the spittle was running down his cheek." [00:02:51]

"very very useful to many many thousands of people that have gone into other cultures because it's a map that tells them where they're at in their adjustment to cross -cultural in fact we've had people take these maps and put them up on their bathroom mirror when they get into another culture just to remind themselves every morning you know where am I at in my adjustment to this new culture and so I would recommend that you think about that when you go into another culture to take it with you so let's look at this map here when you enter another culture you are immediately hit with the facts of life abroad what and you have all kinds of negative feelings that come out of the differences that you encounter like the spit running down your throat down your face the frustration the confusion the tension the embarrassment all these negative negative feelings start welling up inside of you and you get very very it's very upsetting and the longer you stay the more differences you encounter and they're often much deeper differences so let's stop and think for a minute what are some of the differences you expect to encounter we've talked a little bit about that already but what are some of the bigger differences you expect to encounter when you go into another culture I know some of you have been in other cultures and you've experienced those differences what are they let's let's make a list or think about those differences I" [00:04:15]

"And there are scores of differences that you encounter, like you said, the language one. It makes you feel like a two -year -old when you get there because you can't say anything and you can't get your mouth around the words. And it's very disconcerting, and it's very hard because you feel like a little child again, and that's difficult. And then you get the issues of corruption. Perhaps they do things differently, and you can't always expect to find the same fruit in your basket that you saw on the stand, et cetera. And then these are the things that give you all these terrible feelings. You know, you get so mad because you see these things." [00:07:35]

"So there are so many little things like that that can create all these negative feelings that we have. And then we get angry and we get confused and we get frustrated. And I know I often have found myself thinking, that's so inappropriate. That is so wrong the way they're doing these things. I certainly wouldn't have done it that way. You know, and you, you, they must be so, and you've got all these negative, you know, adjectives that you, you give there and these feelings tend to grow. And pretty soon you begin doubting yourself. And you begin to think, why did I come here in the first place? What am I doing here? And I will never fit in. I will never. And so all these feelings start tearing around in your, in your being. Now. The thing that we have to remember is that these feelings are normal." [00:11:37]

"It means when you have all these negative feelings that you have red blood flowing in your veins, that you are a human being. And this is normal for all human beings to feel these negative things. In fact, there was a group in the United States early on when they were just starting to study cultures that were sending groups of young people. Overseas to work around the world. And so they sent the first group out after they were organized. And they thought, well, we'll train them well. So they trained them very well, sent them out. And when these young people came back, they were reporting all these negative feelings and how badly they felt and how hard it was." [00:11:37]

"And the trainers thought, oh, we didn't do a very good job. And so they tried to do it differently and they changed some things. They trained. The next group of young people sent. them out. And the young people came back after their period of time overseas, and they found that they all felt the same thing. And finally, this group decided, and these were part of the U .S. government, they decided, you can't train it. Train people so they don't feel these things. So now what to do? How do we train them so that they don't feel these things? Because this is the situation they find themselves in. And the good news, the good news about it is that we have discovered is that you have a choice." [00:12:09]

"You can make a choice. When you have all these negative feelings, you can decide, I'm going to do some things differently. And there are two coping strategies. There are two choices you can make. The first choice you can make is you can decide to observe. You can look around. You can look at what they're doing. You look at how they act. And you can observe. And you can listen. Listen to how they relate to each other. And you can inquire. If you don't understand, find somebody that understands the culture and ask and inquire." [00:13:10]

"And that kind of a choice will lead to rapport, to good relationships, to trust relationships and understanding. And you'll understand the culture more and more. As you observe and listen, there's another choice you can make. And this is a choice that many of us have made. I'm sure you've experienced this in your overseas experiences. You can criticize. You can rationalize. And you can withdraw. Now you can criticize and say, oh, it's so stupid the way they do this thing. Or I don't like this. I don't like it. Why don't they do it the way we do it? Or you can rationalize and say, well, we haven't been as educated as we are or whatever. And you can talk like that." [00:13:18]

"Or you can just simply withdraw. You can shut up and not say anything. You can just keep to yourself. You can just close down. And those kinds of choices, those kinds of choices will create alienation and isolation. And before too long, you're going to find yourself isolated, not understanding, people aren't going to be relating to you, etc. Now I wanted to say something about this withdrawing. Sometimes withdrawing is an important thing to do. A strategic withdrawal is what we call it. And that is when you feel so overwhelmed by all of these these negative feelings." [00:14:58]

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